100% Authentic · Sourced direct from brands Free shipping on orders over ₹999 5 stores across Navi Mumbai
Login
100% AuthenticDirect from the brand
5 StoresAcross Navi Mumbai
Fast DeliverySame-day in Navi Mumbai
Expert GuidanceSince 2017

Cart

Your cart is empty

Refund policy

Return & Refund Policy — FitnessFuel360

Last updated: 19 September 2025

At FitnessFuel360, your satisfaction matters. This policy explains when and how you can return products, request exchanges, or get refunds. It applies to orders placed on fitnessfuel360.com.

 

1) Eligibility Window

  • Damaged, defective, or wrong item received: Report within 48 hours of delivery.

  • Change-of-mind/Not required: Within 7 days of delivery (only for eligible, non-consumable products).

  • Supplements & other consumables: Only unopened, sealed, and untampered items are eligible, within 7 days of delivery.

  • Products marked Final Sale, Non-returnable, or bought during clearance are not eligible except if damaged/defective on arrival.

2) Non-Returnable Items

For safety and hygiene, the following cannot be returned unless damaged/defective on arrival:

 

  • Unsealed/used supplements, powders, drinks, nutrition bars, or any consumable item

  • Personal care, grooming, or hygiene products once opened

  • Downloadable/digital goods, gift cards, and free gifts

  • Items with serial numbers/IMEI that are activated/registered

 

3) Condition of Return

  • Item must be unused, in original packaging, with all tags, manuals, and accessories.

  • Keep the outer shipping box until you test the item; it’s required for safe return transit.

  • We may deny returns that arrive used, damaged, or incomplete.

 

4) Damaged/Defective or Wrong Item

If you received a damaged/defective or incorrect product:

  1. Write to support@fitnessfuel360.com within 48 hours of delivery.

  2. Attach order ID, clear photos/videos (full product, close-ups of the issue, inner/outer packaging, and shipping label).

  3. Once verified, we’ll offer a free replacement, exchange, or refund, as you prefer (subject to stock availability).

Tip: An unboxing video helps us resolve claims faster and prevent courier-damage disputes.

5) Exchanges

  • Exchanges are possible only for eligible items and available stock.

  • For consumables, exchanges are not allowed unless the item arrived damaged/defective.

 

6) Return Logistics & Costs

  • We arrange reverse pickup for most pin codes.

  • If reverse pickup isn’t available, you may self-ship with any trackable courier.

     

    • Keep the receipt; we reimburse standard shipping up to ₹100 for approved cases of damage/defect/wrong item.

     

  • For change-of-mind returns, original shipping fees/COD charges are non-refundable, and return shipping may be deducted from the refund where applicable.

 

7) Order Cancellation

  • Before dispatch: You can cancel from your account or by emailing support@fitnessfuel360.com for a full refund.

  • After dispatch: Please refuse delivery or initiate a return after delivery (standard return rules apply).

8) Refund Method & Timelines

  • After the returned item passes quality check (QC), we process refunds to the original payment method or store credit per your choice.

  • Typical timelines after QC approval:

     

    • UPI / Wallet / Store Credit: 24–48 hours

    • Credit/Debit Card / Net Banking: 5–7 business days (bank dependent)

    • COD orders: refunded as store credit or to a bank account via UPI/NEFT (we’ll request details)

     

  • If QC fails (used/tampered/parts missing), we’ll ship the item back to you.

9) Incorrect Address / Missed Delivery

  • If an order returns to us due to incorrect address, multiple failed delivery attempts, or refusal without cause, we can reship (additional shipping charges may apply) or refund excluding two-way shipping/handling costs.

 

10) Warranties (if applicable)

Some equipment/electronics may carry a brand warranty. Warranty service is handled by the manufacturer’s service center as per their terms. Keep your invoice and serial number safe.

11) How to Start a Return

Email support@fitnessfuel360.com with:

  • Subject: Return Request – [Order ID]

  • Body: Your name, phone, order ID, reason, and photos/videos

  • We’ll reply within 1–2 business days with next steps.

12) Abuse Prevention

We reserve the right to refuse service/returns in cases of policy misuse, excessive returns, wardrobing, or suspected fraud.

13) Legal

This policy is drafted in line with Indian e-commerce norms and consumer protections (including the Consumer Protection Act, 2019) and may be updated without prior notice. The version published on fitnessfuel360.com at the time of your request applies.

Contact

Email: support@fitnessfuel360.com

Hours: Mon–Sat, 10:00–18:00 IST

Returns Address (for self-ship):

FitnessFuel360 Returns, [Your Warehouse/Unit/Street], [City, State, PIN], India